UK orders are sent with DPD on a next working day or economy service.
- Next Day (order placed before 2pm) - £5.50
- Economy (2-3 Days) - £4.50
- Saturday Delivery (order by 2PM GMT) - £7.50
For more info please see our Delivery Info page.
Mail your return to:
Neon Rose Store Returns,
Unit 2a Langley Road,
Returns are FREE for UK customers with Collect+
You can return any item for a refund or exchange it for a different size within 90 days of receiving your order via Collect+.
How to return your order:
- Go to www.collectplus.co.uk/neonrose .
- Enter your email address, order number and select a drop off point
- Print and attach the label to your package
- Drop it off at you selected location.
- Keep your collect+ receipt that the shop provides so you have proof of postage.
- Track your return with the tracking number provided on the receipt.
Please ensure to keep the paperwork from your order in the parcel for your return as not being able to trace a name or order number when we get it back will delay your refund.
Neon Rose Store does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
Depending on the shipping method and carrier selected, your return package may take several days to reach us.
Neon Rose Store clothing must be returned by mail.
For items you purchased in a sale, we will refund the price you purchased your item at.