UK orders are sent with DPD on a next working day or economy service.
- Next Day (order placed before 2pm) - £5.50
- Economy (2-3 Days) - £4.50
- Saturday Delivery (order by 2PM GMT) - £7.50
For more info please see our Delivery Info page.
We gladly accept returns within 90 days of the order being delivered to the customer. To be eligible for a return, your item must be unused and in the same condition that you received it. It must not be worn, washed or altered in any way.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Please allow up to 7 working days for returns to be processed once we have received them.
You can return items via our Royal Mail Returns Portal.
We've gone paperless! You'll no longer receive a delivery note in your parcel.
Please note a returns charge of £1.99 per parcel will be deducted from your refund amount
We are doing our best to make the returns process as easy and as cost effective as we can for you, and so we are subsidising the returns fee to assist with this. This fee is to assist with the cost of returning your item to us. This fee does not cover the full cost of the return, we have reduced this as much as we possibly can and we, as a business, are contributing the remaining cost of your return.
Neon Rose Store does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
Depending on the shipping method and carrier selected, your return package may take several days to reach us.
Neon Rose Store clothing must be returned by mail.
For items you purchased in a sale, we will refund the price you purchased your item at.
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